Privacy Policy

Last updated: August 7, 2025

1. INTRODUCTION

Vndor.co.za (“Vndor”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable privacy laws in South Africa.

This Privacy Policy outlines how we handle your information when you access and use our website, mobile application, and any related services (collectively referred to as the “Platform”).

By using Vndor, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Identifiable Information (PII)

Collected directly from users during registration, booking, communication, or payment processes:

  • Full name
  • Identity number (if required for verification)
  • Contact information (email address, phone number)
  • Physical and billing addresses
  • Payment details (processed via secure third-party payment providers)
  • Profile photos and documents (for service provider verification)
  • Employment, qualification, or business credentials (for Service Providers)

2.2 Usage and Technical Data

Automatically collected via cookies, tracking pixels, and analytics tools:

  • IP address
  • Device type and browser information
  • Date and time of visits
  • Browsing and clickstream behavior
  • Referring and exit pages
  • Geographic location (via IP or GPS if permission is granted)

2.3 Transactional Information

  • Booking details (service type, time, location)
  • Payment status and history
  • Cancellations and refund requests
  • Ratings, reviews, and feedback

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Account registration and management
  • User identity and credential verification
  • Facilitating service bookings and payments
  • Customer and service provider communication
  • Internal analytics and platform improvement
  • Personalizing the user experience
  • Processing cancellations, refunds, and disputes
  • Preventing fraud and illegal activities
  • Sending essential service notifications and updates
  • Marketing and promotional communications (only with your consent)

4. LEGAL BASIS FOR PROCESSING

We process your information based on the following lawful grounds:

  • Your explicit consent (e.g. marketing, data sharing)
  • Fulfillment of a contractual obligation (e.g. booking, payment processing)
  • Compliance with legal obligations (e.g. tax reporting, law enforcement)
  • Legitimate interest (e.g. platform improvement, fraud detection)
  • Protection of vital interests or public interest, where applicable

5. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information. We may share it under the following circumstances:

5.1 With Third-Party Service Providers

We engage trusted partners for:

  • Payment processing
  • SMS/email delivery
  • Customer support tools
  • Identity and document verification
  • Analytics and performance tracking

These providers are bound by confidentiality and data protection agreements.

5.2 With Other Users

Certain information may be visible to other users:

  • Customers will see a Service Provider’s name, profile, qualifications, reviews, and availability.
  • Service Providers may see a Customer’s name and booking information.

5.3 For Legal and Safety Purposes

We may disclose data if required by law or to:

  • Comply with a legal obligation or court order
  • Investigate fraud, misuse, or illegal activity
  • Protect the safety and rights of users or Vndor

6. DATA STORAGE AND RETENTION

All personal data is stored securely in encrypted databases hosted within South Africa or in jurisdictions with equivalent data protection.

Data is retained only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g. financial data retention for tax purposes).

You may request deletion of your account and associated data, subject to legal and operational retention requirements.

7. SECURITY MEASURES

We implement appropriate technical and organizational security measures to protect your data, including:

  • End-to-end encryption of sensitive transactions
  • Regular vulnerability testing
  • Multi-factor authentication for administrator access
  • Limited employee access on a need-to-know basis
  • Monitoring for unauthorized access or threats

While we take every precaution, no system is 100% secure. You are responsible for keeping your passwords confidential and your account secure.

8. YOUR RIGHTS UNDER POPIA

You have the following rights under POPIA:

  • Right to access: Request what personal information we hold about you.
  • Right to correction: Request correction or updating of inaccurate information.
  • Right to deletion: Request deletion of your data, subject to certain limitations.
  • Right to object: Object to the processing of your data for certain purposes.
  • Right to complain: Lodge a complaint with the Information Regulator at www.inforegulator.org.za

To exercise your rights, contact us at: privacy@vndor.co.za

9. CHILDREN’S PRIVACY

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child has submitted personal data, we will take steps to delete such information.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can manage your cookie preferences via your browser settings. Blocking cookies may impact certain functionalities of the Platform.

11. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside South Africa (e.g., to third-party processors), we ensure that such transfers comply with POPIA through:

  • Adequacy decisions
  • Data processing agreements
  • Standard contractual clauses

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Platform constitutes acceptance of the revised terms.

13. CONTACT US

If you have any questions, concerns, or complaints regarding your personal data or this Privacy Policy, please contact:

Email: privacy@vndor.co.za

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